About

Local BBB:

BBB serving the Heart of Texas

BBB File Opened:

11/12/2019

Business Started:

11/17/2014

Business Started Locally:

11/17/2014

Business Incorporated:

11/17/2014

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Apolla

Apolla Performance Wear

Apolla Performance

Business Management:

Ms. Kaycee Jones, COO

Ms. Brianne Zborowski, Founder/CEO

Additional Information

Refund and Exchange Policy

Apolla is proud to make high quality, premium products that are 100% made in the USA and we strive to provide equally as excellent customer service. In that spirit, we promise to do everything we can to help you get into your perfect fit and style of Shocks. We want you to be life-long customers. Please reach out to us in one of the many available contact options so we can guide you to your best fit before you place your order.

However, we know it is impossible to always make perfect purchases, and you may be hesitant to purchase if you are not sure they will work. With that in mind, we want you to ALWAYS reach out to us if you have ANY questions or concerns with your purchase. We are here to help and guarantee 100% satisfaction. We WANT to hear from you whether it is positive or critical feedback...we thrive on helping our customers. If on the rare occasion the Shocks are not for you, and we can't get you into the right fit or style for YOUR fit preferences? We will refund your original order…simple as that!

IMPORTANT NOTES ON REFUNDS, RETURNS, EXCHANGES, ETC:
Apolla will require The Shocks to be shipped back in order to process the refund.
Refund will only be applied once the Shocks have been received at our fulfillment center.
You must email Apolla at info@apollaperformance to start the exchange or return process and get information.

Please allow 48 hours to hear back on directions to return. 
Once the Shocks have arrived back at the fulfillment center, please allow up to 2 weeks for the return to process.
We will contact you once our fulfillment center has notified us. 
The customer is responsible for any shipping charges associated with the return OR exchange.
We prefer returns and exchanges are sent back with their original packaging.
Apolla will first try to exchange your Shocks to determine if a different style, fit, or size will meet satisfaction before refunding since we do believe there is an Apolla Shock for everyone.
Apolla will replace any products due to manufacturing defects and exchange products due to any sizing issue.
The product may have been tried on. However, we ask you do not dance in the Shocks until you determine the fit and style is perfect for you. 
Items may always be exchanged for an item of higher, equal, or lesser value.
If a product is exchanged for lesser value, we will refund the difference.
If the product is exchanged for a higher value we will send you an invoice to pay the difference.
All refunds (online or in person) will be issued according to the method of payment used in the original purchase. 
Please allow 3-5 business days once the refund has been issued to see the payment received back on the original form of payment. 
Shipping and handling charges are non-refundable and we are not able to provide return shipping labels at this time.
Apolla is not responsible for pairs purchased from a retailer/stockist/distributor. Shocks must have been purchased from Apolla Performance directly for our Apolla Promise to be honored with the customer...but again...we want you satisfied...so please let us know if your retailer can't help you so we can keep you supported and protected. We will reach out to the retailer to see if we can reach a solution together. 
Please contact us at [email protected] to receive instructions to “Return & Exchange”. You will receive a response within 24-48 hours. 
If your return or exchange is urgent, you can typically reach us faster on our FB messenger chat or our live website chat during normal business hours. Please see our Contact Us page.
Helpful tips:
Please see Apolla FAQ's & Tips page to get many questions on sizing, traction, style etc. answered before contacting Apolla directly. 
If your Shocks do NOT start sticky with your first steps feeling strong resistance...PLEASE LET US KNOW at [email protected]
Make sure to try on Apolla Shocks® immediately upon receipt to check sizing before you dance in them
We cannot return or exchange Shocks without knowing the proper size and gender
For the Alphas, please make sure to keep packaging insert with the proper pair so you can keep track of the Alpha size and gender
Remember, these are compression garments so they are tight
Scroll down on the size charts to see the size chart tips to make sure your Shocks are fitting correctly
AGAIN, PLEASE CONTACT US with any questions or concerns...we really do care and we really want you happy with your purchase. ;-)

Business Categories

Dance Apparel, Online Retailer, Athletic Apparel, Compression Clothing, Girls Apparel, Podiatrist Referral